At 39ph, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, and what rights you have over your information as a player on the 39ph platform.
These highlights summarize our key privacy commitments. They do not replace the full policy below, which is the legally binding document governing your data on 39ph.
39ph collects only the personal data that is necessary to operate the platform, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
All data transmitted between your device and the 39ph platform is protected using industry-standard TLS encryption. Sensitive data at rest — including payment details and identity documents — is stored using strong encryption protocols.
39ph does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate and improve the 39ph platform and to meet our legal obligations.
As a 39ph player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. We honor these rights in accordance with applicable Philippine data protection law.
We only share your data with trusted third parties — such as payment processors like GCash and BPI — where it is strictly necessary to deliver our services. All third-party partners are contractually bound to protect your information.
When we update this Privacy Policy, we will notify you via email or an in-platform notice before the changes take effect. We will always be upfront about what is changing and why, so you can make informed decisions about your 39ph account.
This Privacy Policy ("Policy") describes how 39ph ("39ph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the 39ph online gaming platform available at 39ph.net and any associated mobile applications (collectively, the "Platform").
39ph is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are registered with and subject to the oversight of the National Privacy Commission (NPC) of the Philippines.
By registering for a 39ph account, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
39ph collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:
When you create a 39ph account, we collect information necessary to establish and verify your identity, including:
When you access the Platform, we automatically collect certain technical data, including:
In certain circumstances, 39ph may receive personal data about you from third parties, including identity verification service providers, fraud prevention agencies, and payment processors. This data is used solely to verify your identity, prevent fraud, and comply with our regulatory obligations.
| Data Category | Source | Purpose |
|---|---|---|
| Identity verification | KYC / eKYC providers | Age & identity verification |
| Fraud signals | Fraud prevention agencies | Account security & AML compliance |
| Payment confirmation | GCash, PayMaya, BPI, BDO, Metrobank | Transaction processing & verification |
39ph uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, 39ph processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration & management | Performance of a contract |
| KYC / identity verification | Legal obligation & legitimate interest |
| Transaction processing | Performance of a contract |
| Fraud prevention & AML compliance | Legal obligation & legitimate interest |
| Responsible gaming monitoring | Legal obligation & legitimate interest |
| Marketing communications | Consent (freely given, specific, informed) |
| Platform analytics & improvement | Legitimate interest |
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
39ph does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers to assist in operating the 39ph Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics tools. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.
39ph may be required to disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and gaming licensing requirements.
We may share data with fraud prevention agencies and industry bodies where necessary to detect, prevent, or investigate fraudulent activity, money laundering, or other criminal conduct affecting the 39ph Platform or its players.
In the event of a merger, acquisition, restructuring, or sale of all or part of 39ph's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and your rights in relation to your data will be preserved.
39ph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform operation, login sessions, and security | Session |
| Functional | Remember your preferences (language, display settings) | Up to 12 months |
| Analytics | Understand how players use the Platform to improve performance | Up to 24 months |
| Security | Detect and prevent fraudulent activity and unauthorized access | Session / persistent |
You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may affect the functionality of the 39ph Platform. We do not use third-party advertising cookies or cross-site tracking technologies.
39ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of account + 5 years after closure |
| Transaction & financial records | Minimum 5 years (AML regulatory requirement) |
| KYC documents | Duration of account + 5 years after closure |
| Customer support records | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / log data | Up to 12 months |
When personal data is no longer required, 39ph will securely delete or anonymize it in accordance with our data disposal procedures. Where data must be retained for legal or regulatory reasons, it will be stored securely and access will be restricted to authorized personnel only.
39ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your 39ph login credentials confidential and for ensuring the security of the devices you use to access the Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 39ph:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
The 39ph Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the 39ph Platform.
39ph is based in the Philippines and primarily processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or service providers with operations in other jurisdictions.
Where such transfers occur, 39ph ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, or transfers to countries that have been assessed as providing an adequate level of data protection.
By using the 39ph Platform, you consent to the transfer of your personal data to other countries where necessary for the purposes described in this Policy, provided that such transfers are made in compliance with applicable Philippine data protection law.
39ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will:
Your continued use of the 39ph Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should close your account before the effective date. We encourage you to review this page periodically to stay informed about how 39ph protects your data.
39ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO using the details below.
For general platform support, visit our FAQ page or our About Us page. For information about your rights as a player, including responsible gaming tools and self-exclusion, visit our Responsible Gaming page. For the full terms governing your use of the Platform, see our Terms & Conditions.
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
Now that you know how 39ph protects your privacy, join thousands of Filipino players enjoying Crash, Dice, Super Keno, and more — with fast GCash payouts and a platform you can trust.
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